|
“Bad Apples” |
Things
You Could Say |
Things
You Could Ask |
Things
You Could Do |
|
1. Brad Bored |
Brad, you did a nice job on
“that” project. |
Brad, what do you enjoy about
your job? |
Hold a one-on-one to review and
set goals. |
|
2. Carol Complainer |
Thanks for your feedback Carol. |
What would you suggest? |
Welcome complaints, but expect
solutions. |
|
3. Gregory Gossip |
Gregory, you seem to be “in the
know”. |
How do you know that? |
Confront rumors, expect honesty. |
|
4. Betty Busywork |
Thanks for your help on “that”
project. |
What are your current
priorities? |
Review her workload and
prioritize duties. |
|
5. Roger Rigid |
Roger, I appreciate your
concern. |
What’s important to you? |
Suggest a trial period to accept
change. |
|
6. Victoria Victim |
You seem to have a lot on your
mind. |
Is there anything I/we can do to
help you? |
Listen and offer your
assistance. |
|
7. William Whatever |
William, you are really good at
“something”. |
Why do you say that? |
Credit their contribution. |
|
8. Lisa Lazy |
Thanks for your help on “that”
project. |
What are your current
priorities? |
Review her workload and
prioritize duties. |
|
9. Doubting Thomas |
Thomas, I appreciate your
concern. |
Why do you say that? |
Suggest a trial period to accept
change. |
|
10. Jill Jealous |
Jill, you are really good at
“something”. |
Why do you say that? |
Don’t join in, simply state the
facts. |
|
11. Betty Backstabber |
Betty, you maybe right. |
How do you know that? |
Don’t join in, simply state the
facts. |
|
12. Worry Walt |
Walt, I appreciate your concern. |
Why do you say that? |
Focus on what CAN be done or
changed. |
|
13. Timid Tim |
Tim, you are really good at
“something”. |
What do you feel comfortable
doing? |
Encourage his contribution. |
