Attitudes in the Workplace Online Certification

Attitudes in the Workplace Online Certification

This online certification course will to teach you how to successfully conduct training based upon Michele Matt’s best-selling book Attitude: The Choice is Yours and award-winning video training program, Bad Apples: Dealing with Difficult Attitude.

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Product Description


You will be able to facilitate five interactive and inspiring modules to help leaders and co-workers to:

  • Understand how negativity impacts relationships and performance
  • Analyze how good, bad, and ugly attitudes are communicated
  • Adjust their attitude using five “attitude adjustment” techniques
  • Maintain a positive attitude in a “negative” environment
  • Utilize a 5-step process for dealing with difficult people
  • Manage conflict with confidence, resulting in a positive outcome

Cost and Materials

$695 per person

  • Bad Apples: How to Deal with Difficult Attitudes Training Kit (DVD and Facilitator materials)
  • Activities to Enhance the Good, Bad, and Ugly Attitudes E-Binder
  • Attitude: The Choice is Yours book
  • Reproducible Handouts

Online Certification Agenda


  1. Read and complete exercises in the book Attitude:  The Choice is Yours
  2. Watch the Bad Apples DVD
  3. Complete and return the Certification Action Plan

Session One

     Introductions & Pre-work

  • Module 1 – Attitude Awareness
  • Module 2 – Attitude Analysis
  • Module 3 – Dealing with Difficult Attitudes
  • Module 4 – Attitude Adjustments Techniques
  • Module 5 – Attitude Maintenance Strategies
  • Overview of Materials
  • Evaluation & Assignments

Session One

  • Welcome & Assignment Questions
  • 10-minute Practice and Critique
  • Certification Action Planning
  • Evaluation & Celebration!

Additional information

Session Options

January 18 & 25, 2018 8:30 – 11:30 a.m. CST


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