For the past 12 years, Michele and her hospital-clients have received the most awards at Custom Learning System’s Annual HealthCare Service Excellence Conference. This year, on February 6-8, the conference was held in Long Beach, CA. She presented “The HCAHPS for Everyone” at the National Symposium on HCAHPS Sustainability and “Staying Positive in a Negative […]
The DiSC® model has been used for decades to help people understand themselves and others. Practitioners continue to find ways to make the model simpler, more intuitive, and more relevant while still enhancing the richness of insight that has made DiSC so popular. In this paper, we’ll discuss some of the different ways in which […]
Our Impact at National Healthcare Conference
Bad Apples™: Coaching Skills for Today’s Workplace
DiSC Classic vs Everything DiSC: How My Graph Became a Dot
