A recent Gallup Poll survey sited U.S. executives consistently spend 39% of their time strategic thinking and planning. Strategic planning challenges leaders to learn from the past and assess current situations to plan for future success. During our pro-treat℠, leaders within an organization participate in an organized process to make decisions on strategies for moving forward and operating pro-actively for future success. To help with the successful implementation of the plan, quarterly reviews are held to discuss progress and results made on achieving the organization’s goals.
Regardless of the industry or department, we must be sure our employees know what to do and how to do it. They also need feedback on how well they are performing their responsibilities. Communicating effectively, coaching an employee who is off-track, appraising an employee’s performance, and terminating an employee are not easy tasks. They call for judgment, tact, and skill.
Research has determined the first day of employment for a new employee is a significant emotional experience that contributes to his/her confidence, sense of belonging and overall success in the job. New employees need to feel welcomed, valued and important.
Successful orientation practices focus on the first 90 days of employment, not just the first day of filling out paperwork. Making sure your orientation process is a positive and productive experience is imperative to motivate and retain your employees.
On-the-job training. Whether you are a full-time, part-time, or occasional trainer, the techniques you use to prepare and deliver the training makes a big impact on how much is actually learned by your participants. This program provides practical tools and techniques for “trainers” to use before, during, and after a learning experience.
“Feedback is the breakfast of champions” according to Ken Blanchard. If you ask, your customers they will tell you exactly what they want you to do to best serve, appreciate and retain their loyalty. Typically, at least an annual process, reaching out to your stakeholders is an intentional form of communicating to strengthen your relationship and develop future strategies for improving your workplace culture and growing your business. Inspiring Solutions prides itself with an exceptional response rate of 41% per project.
Building a world-class service culture is the only way to own the powerful competitive advantage you need in today’s healthcare marketplace. A crucial measure of your hospital’s patient satisfaction standing — and your bottom line — is measured by improved HCAHPS scores. Improving those scores and making you a Hospital of Choice is our mission. Becoming a Hospital of Choice is not easy. Creating a healthcare service culture requires leadership, team effort, and accountability. Through a partnership with Custom Learning Systems, we facilitate an organization-wide process to make significant gains in patient satisfaction, employee empowerment, engagement, and morale.