Building a world-class service culture is the only way to own the powerful competitive advantage you need in today’s healthcare marketplace. A crucial measure of your hospital’s patient satisfaction standing — and your bottom line — is measured by improved HCAHPS scores. Improving those scores and making you a Hospital of Choice is our mission. Becoming a Hospital of Choice is not easy. Creating a healthcare service culture requires leadership, team effort, and accountability. Through a partnership with Custom Learning Systems, we facilitate an organization-wide process to make significant gains in patient satisfaction, employee empowerment, engagement, and morale.
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