Healthcare

Healthcare Solutions

Healthcare is one of the most demanding cultures to work in. Professionals are expected to provide compassionate care in a hectic, constantly changing environment. Not to mention being plagued with long hours, working short-staffed, and high turnover.

In a field where people often feel overworked, under-appreciated, and are longing for a sense of pride in their work, Inspiring Solutions has brought a refreshing focus to hundreds of healthcare organizations over the past 30 years.

We achieve this through strategic planning, intentional leadership development, dynamic keynote presentations, engaging learning opportunities, individual and team assessments, motivational webinars and practical coaching and consulting.

Since 2005, Michele Matt, CSP has been the lead healthcare consultant for implementing and hardwiring a 3-year Service Excellence Initiative™ with 46 hospital clients. She also designed and delivered a customized leadership development series for the Hospital Corporation of America.

For more information Contact us to schedule a complimentary consultation call.

Attitudes in the Workplace

Attitudes in the Workplace

This Certification is a train-the-trainer course to teach other people how to successfully conduct training based upon Michele Matt’s best-selling book entitled Attitude: The Choice is Yours and NEWLY produced ATTITUDE! Resolving Difficult Attitudes in the Workplace.

Download the program description.

Attitudes

ATTITUDE!™
Resolving Difficult Situations in the Workplace

Are you working with, serving, or even living with someone who has a bad attitude? Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on the entire team! Just being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated, angry, or even helpless. In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee’s bad attitude. Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude.

Download the program description.

Confidence with Conflict

Confidence with Conflict

Conflict is all around us — at work and at home. It is inevitable because no two people are exactly alike. Conflict can be destructive or constructive, invigorating or draining. To manage conflict more effectively and create a quality environment, people have to be willing to understand why conflict occurs and demonstrate a variety of strategies for dealing with different people.

Download the program description.

Discover Strategies

DiSCover Strategies to Get Along and Get Things Done

The foundation of any team’s performance relies upon its ability to get along and get things done! Good communication and appropriate interaction are key ingredients to relationships at work and home, whether it be with a co-worker, customer, team member, or family member.

Download the program description.

EQ Healthcare

Emotional Intelligence
Why It Matters in the Workplace

Thriving in today’s healthcare setting requires professionals to have strong emotional intelligence and
interpersonal skills. Emotional intelligence is an individual’s ability to understand and manage their own emotions as well as the emotions of others, and use this understanding to manage relationships. Optimizing emotional intelligence and interpersonal skills creates a positive workplace environment with greater opportunities for creative, productive employees who stay with their organization for the long term.

Download the program description.

Golden Moments

Golden Moments™
Hospital-ity Strategies to Enhance the Patient Experience

If Disney creates “Magical Moments” for its guests, why can’t organizations create “Golden Moments” for its customers? Organizations can’t impress its customers. It’s all in the hands of their employees. This series inspires leaders and employees to create a comprehensive culture of service.

Download the program description.

Inispirational Leadership

Inspirational Leadership™ Series

This highly participative, leader-centered curriculum provides a solid, consistent set of essential skills to engage and inspire today’s workforce while managing a culture for Service Excellence. Each training module is four hours of instructor-led education along with pre-work and assignments to transfer the application of the knowledge to their immediate position. This certification will develop and enhance the effectiveness of both new and experienced leaders while strengthening the overall leadership team.

Download the program description.

Hospital of Choice

Serve Up:
7 Qualities of a Collaborative Culture

Given the interdependency and complexity of health care, it’s no longer enough to just focus on improving the patient experience. Building a collaborative culture is the only way to become and sustain being both a Provider and Employer of Choice. There are many moving parts to such a dynamic, constantly changing culture.

This program is also applicable to non-healthcare organizations.

Download the program description for Healthcare
Download the program description for Non-Healthcare organizations

Staying Positive

Staying Positive in a Negative World 
Michele’s Most Requested Program!

It is believed that your ATTITUDE, not your APTITUDE, determines your ALTITUDE in life. Experience an inspiring program done as a keynote presentation or hands-on program that has delighted audiences throughout the country. By participating in this program, you will discover how influential your attitude is to your happiness, success, and the results you get on the job, in your career, and with other people at work and at home.

Download the program description.

Strategic Planning

Strategic Planning Pro-treat℠

A recent Gallup Poll survey sited U.S. executives consistently spend 39% of their time strategic thinking and planning. Strategic planning challenges leaders to learn from the past and assess current situations to plan for future success. During our pro-treat℠, leaders within an organization participate in an organized process to make decisions on strategies for moving forward and operating pro-actively for future success. To help with the successful implementation of the plan, quarterly reviews are held to discuss progress and results made on achieving the organization’s goals.

Download the program description.

The 5 Behaviors

The Five Behaviors of A Cohesive Team

How do you help your team do better? Bringing together everyone’s personalities and preference to form a cohesive, productive team takes work, but the payoff can be huge – for individuals, the team and the organization. This process is as unique as your own team. It’s an assessment-based learning experience grounded in the model described in The Five Dysfunctions of a Team, an internationally best-selling leadership fable by Patrick Lencioni. Through this program, participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Additionally, the program is powered byEverything DiSC®, a model that helps individuals to understand themselves and others better. Using these results, participants will be able to create a better, stronger team.

Download the program description.

Visionary Leadership

Visionary Leadership Strategies

Leadership is no longer seen as one defining role. It is a dynamic relationship between leaders and team members. This program approaches leadership as a one-to-many relationship as in leading a team, group, project or organization toward desired outcomes. Using the Everything DiSC® Work of Leaders profile, you will explore a simple, three-step process to reflect how you:

  • Create a vision
  • Build alignment around the vision
  • Champion the execution of the vision

Download the program description.

CLS Clients Michele has worked with:

Waverly Health Center in Waverly, IA
Integris Physician Services
Phelps Memorial Health Center
Community Memorial Health Systems
Purcell Municipal Hospital
Hillcrest Health System
McAlester Regional Health Center
CommWell Health Centers
Delta Medical Center
Wilson Medical Center
Unity Health Center
Matagorda Regional Medical Center
CommuniCare Health Center
Avera St. Anthony’s Hospital
Tennessee Health Management Centers
Commonwealth-Care of Roanoke, VA
Bethany Life Communities in Story City, IA
Holy Rosary Healthcare in MT
Harrisburg Medical Center in Harrisburg, IL
Mason District Hospital in Havana, IL
Rio Grande Hospital in Del Norte, CO
Middle Park Med Ctr in Kremmling, CO
Citizens Medical Center, in Colby, KS
San Luis Valley Health in Alamosa, CO
Pulaski Memorial Hospital in Winamac, IN
Sioux Falls Specialty Hospital in S Dakota
Holton Community Hospital in Kansas
Carrington Health Center in North Dakota
Beaufort Memorial Hospital in S Carolina
Fredonia Regional Hospital in Kansas
Good Shepherd HCS in Oregon
Box Butte in Alliance, NE
Brown County in Ainsworth, NE
Adams Memorial Hospital in Decatur, IN
Dundy County Hospital in Benkelman, NE
Minneola Healthcare in Minneola, KS
Community Hospital in McCook, NE
TriValley Health Systems in Cambridge, NE
Memorial Hospital in Carthage, IL
Ozarks Medical Center in West Plains, MO
Stanton County Hospital in Johnson City, KS

HCA (Hospital Corporation of America) hospitals Michele has worked with:

Capital Regional Medical Center
Fort Walton Beach Medical Center
North Florida Regional Medical Center
Ocala Health System
West Florida Healthcare
Twin Cities Hospital
Gulf Coast Medical Center