Product Description

Objectives

You will be able to facilitate five interactive and inspiring modules to help leaders and co-workers to:

• Understand how negativity impacts relationships and performance
• Analyze how good, bad, and ugly attitudes are communicated
• Adjust their attitude using five “attitude adjustment” techniques
• Maintain a positive attitude in a “negative” environment
• Utilize a 5-step process for dealing with difficult people
• Manage conflict with confidence, resulting in a positive outcome

Cost and Materials

$695 per person

• Bad Apples: How to Deal with Difficult Attitudes Training Kit (DVD and Facilitator materials)
• Activities to Enhance the Good, Bad, and Ugly Attitudes E-Binder
• Attitude: The Choice is Yours book
• Reproducible Handouts

Online Certification Agenda

Pre-work

1. Read and complete exercises in the book Attitude:  The Choice is Yours
2. Watch the Bad Apples DVD
3. Complete and return the Certification Action Plan

Session One

     Introductions & Pre-work

• Module 1 – Attitude Awareness
• Module 2 – Attitude Analysis
• Module 3 – Dealing with Difficult Attitudes
• Module 4 – Attitude Adjustments Techniques
• Module 5 – Attitude Maintenance Strategies
• Overview of Materials
• Evaluation & Assignments

Session One

• Welcome & Assignment Questions
• 10-minute Practice and Critique
• Certification Action Planning
• Evaluation & Celebration!