This online certification course will to teach you how to successfully conduct training based upon Michele Matt’s best-selling book Attitude: The Choice is Yours and award-winning video training program, ATTITUDE!™ Resolving Difficult Situations in the Workplace.
Attitudes in the Workplace Online Certification
Product Description
Objectives
You will be able to facilitate five interactive and inspiring modules to help leaders and co-workers to:
- Understand how negativity impacts relationships and performance
- Analyze how good, bad, and ugly attitudes are communicated
- Adjust their attitude using five “attitude adjustment” techniques
- Maintain a positive attitude in a “negative” environment
- Utilize a 5-step process for dealing with difficult people
- Manage conflict with confidence, resulting in a positive outcome
Cost and Materials
$695 per person
- ATTITUDE!™ Resolving Difficult Situations in the Workplace Training Kit (DVD or USB with facilitator materials)
- Activities to Enhance the Good, Bad, and Ugly Attitudes E-Binder
- Attitude: The Choice is Yours book
- Reproducible Handouts
Online Certification Agenda
Pre-work
- Read and complete exercises in the book Attitude: The Choice is Yours
- Watch the ATTITUDE! DVD
- Complete and return the Certification Action Plan
Session One
Introductions & Pre-work
- Module 1 – Attitude Awareness
- Module 2 – Attitude Analysis
- Module 3 – Dealing with Difficult Attitudes
- Module 4 – Attitude Adjustments Techniques
- Module 5 – Attitude Maintenance Strategies
- Overview of Materials
- Evaluation & Assignments
Session One
- Welcome & Assignment Questions
- 10-minute Practice and Critique
- Certification Action Planning
- Evaluation & Celebration!
Additional information
| Session Options | January 18 & 25, 2018 8:30 – 11:30 a.m. CST |
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