Attitudes in the Workplace Online Certification

Attitudes in the Workplace Online Certification


This online certification course will to teach you how to successfully conduct two exclusive programs training based upon Michele Matt’s best-selling book Attitude: The Choice is Yours and award-winning video training program, ATTITUDE!™ Resolving Difficult Situations in the Workplace.

Product Description


You will be able to facilitate four interactive and inspiring modules to help leaders and co-workers to:

  • Understand how negativity impacts relationships and performance
  • Analyze how good, bad, and ugly attitudes are communicated
  • Adjust their attitude using five “attitude adjustment” techniques
  • Maintain a positive attitude in a “negative” environment
  • Utilize a 5-step process for dealing with difficult people
  • Manage conflict with confidence, resulting in a positive outcome

Cost and Materials

$995 per person

  • ATTITUDE!™ Resolving Difficult Situations in the Workplace Training Kit (DVD or USB  with facilitator materials)
  • Activities to Enhance the Good, Bad, and Ugly Attitudes E-Binder
  • Attitude: The Choice is Yours book
  • Reproducible Handouts

Online Certification Agenda


  1. Read and complete exercises in the book Attitude:  The Choice is Yours
  2. Watch the NEW ATTITUDE! DVD
  3. Complete and return the Certification Action Plan

Session One

     Introductions & Pre-work

  • Module 1 – Attitude Awareness
  • Module 2 – Attitude Analysis
  • Module 3 – Dealing with Difficult Attitudes
  • Module 4 – Attitude Adjustments Techniques
  • Module 5 – Attitude Maintenance Strategies
  • Overview of Materials
  • Evaluation & Assignments

Session One

  • Welcome & Assignment Questions
  • 10-minute Practice and Critique
  • Certification Action Planning
  • Evaluation & Celebration!

Additional information

Session Options

July 29 & August 5, 2019 1:00-4:00 pm CDT